|
At CNA, Service is our Number One Priority
In today’s competitive market, National
Accounts require a higher level of commitment from a vendor
than ever before. CNA has risen to this challenge with its
comprehensive Customer Care Programs backed by the only centralized
network of distributors and authorized service agents in the
espresso equipment industry today.
Our service and distribution network includes 25 LaCimbali
Importers and Distributors and over 60 sub-distributors and
service agents who will help you maintain your equipment at
its optimum level and prolong the life of the machine that
you will come to depend on to produce excellent high profit,
in-demand specialty coffee beverages for your operation.
Many equipment companies can sell you the machines you need,
but where will the service come from after the sale? You may
find yourself faced with a confusing decentralized service
network made up of questionably qualified technicians, many
who are not trained to work on the machine you have purchased.
At CNA, our technicians have been trained specifically to
maintain the LaCimbali product line and your service is contracted
out of one office—you make one phone call to one contact
point.
No matter how remote your location, each CNA National Account
is assured there will be no excessive charges for labor, travel
or parts. Each of our distributors inventory a complete stock
of spare parts that are imported directly from Cimbali SpA
or warehoused at the LaCimbali Emergency Parts Distribution
Center in the U.S.
CNA's Customer Care Programs Include: (scroll
down)
Nationwide
Distributor Network
Nationwide
Service Network
Pre-Installation
Survey
Tailored
Start-Up Package
Pre-Programmed
Equipment
Professional
Installation, Start-up and Training
Central
Equipment Inventory Facility
Parts
Inventory
Emergency
Parts Inventory
24-Hour
Technical Assistance hotline
Quarterly
Service Reports
Standardized
Labor, Parts and Travel Rates
Preventative
Maintenance Programs
Water
Filtration Programs
Cleaning
Materials Programs
|
